FAQ

Dear GSP lovers who is as crazy about this weird and wonderful breed as I am:) 

I just wanted to start out by saying that below this text you´ll find some info to the most frequent asked questions, but if you still have any questions, after reading it, please don´t hesitate to contact me and I´ll do my absolut best to answer your questions and/or solve the issue for you as fast as I possible can:) The fastest way to reach me and my team is via email: info@worldofgsp.com

 

Were are your products made?

  • We prioritize working with American and European manufacturers to ensure the highest quality and most efficient shipping times. This approach is helping us to maintain a high standard for all our products.

 

Do you offer the possibility to customize/personalize the products you have in your webshop? 

  • Yes absolutely! Just send me an email regarding which product/products it is that you are interested in personalizing, and me and my team will help you with that. And don´t hesitate to reach out to us if there are any specific products that you would like to see in our webshop and we´ll do our best to make that happen as fast as possible:)

 

Do you offer products in sizes or options different than the options on your website

  • World of GSP offers a wide variety of products in different sizes and options. The options on our website are what we currently offer and are available. If you'd like our products to have different sizes or options, please let us know and we'll look into exploring if these new sizes/options are available to add. It is usually no problem and can be sorted quite fast:)

 

I placed an order but didn’t receive confirmation. What do I do?

  • If you just placed an order, it may take a couple of minutes to receive an order confirmation. If you still have not received one, please reach out to our support team and we'll work on getting you an order confirmation. info@worldofgsp.com

When will I receive my order?

  • We're committed to printing and shipping your order within a respected time. Your orders will receive an estimated delivery date but this may vary, especially in the current economic climate of the online retail market. Your orders will also receive a tracking link that can be used to track your order. Please be aware that tracking for international packages may not always be reliable as international tracking is limited.

Does your store ship internationally and will I have to pay for customs and VAT?

  • World of GSP ships the products internationally with various courier services. If you as a customer are ordering products internationally, you might be subject to paying for customs and VAT for your order.

Can I change or cancel my order, or update my shipping address?

  • Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order.

What shipping carrier and shipping methods are you using?

  • World of GSP ships worldwide with various courier services. Our courier services include UPS, USPS, FedEx, Royal Mail, DHL, DPD etc.
  •  Mail. 
  • We typically offer Standard, Expedited, and Overnight shipping but this can vary from product to product. For international shipping methods, we offer standard and expedited. 

What is the processing time on my orders?

  • Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 days before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.

What happens if I didn't receive my tracking link and how long will it take to receive one?

  • Please allow up to 72 hours to receive a tracking link after your order is shipped. You will not receive a tracking link while your order is in pre-production or production. 

I’m not happy with the product, what do I do?

  • We're sorry that you were not satisfied with our product , please contact us and let us know why you are not satisfied and we´ll do our best to solve the issue for you. info@worldofgsp.com

I received a damaged product, what do I do?

  • Please reach out to our customer support team describing the damaged product and be sure to include photo evidence of the damaged product in your order.info@worldofgsp.com

I never received my packaged order, what do I do?

  • If your packaged order was not received and the tracking link states that it was not delivered, your order will be considered lost in transit. You can then reach out to our support team about a lost in transit package and we will work on getting you a reprinted order. 

What are your exchange, refund, and return policies?

  • Most of the products on World of GSP are created and custom printed when ordered. While we want every order to be perfect, mistakes can happen from time to time. We do not offer exchanges as every product is custom printed. We can offer refunds or returns for your orders if there are product mistakes. Please reach out to our customer support and if you are submitting a request, please be sure to include photo evidence of your product in your order.

Lots of love from Jessie, Hasselhoff and Oscar